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Privacy Policy

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Effective Date: 30/08/2026

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Welcome to Khaoz Rentals. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website or rent a coolroom from us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

1. Information We Collect

We collect information that helps us provide seamless coolroom rental and delivery services to you.

A. Personal Information You Provide

When you request a quote, book a coolroom, or contact us, we may collect:

  • Contact Details: Name, email address, phone number.

  • Delivery & Site Information: Delivery address, site contact person, access details, and drop-off/pick-up preferences.

  • Billing & Payment Details: Billing address and payment information (processed securely through our third-party payment provider).

  • Business Information: Company name, tax ID/ABN (if applicable for commercial hires).

B. Automatically Collected Information

When you browse our website, we may automatically collect basic technical data:

  • IP address, browser type, and operating system.

  • Pages visited, time spent on pages, and referring URLs (via cookies and analytics tools).

2. How We Use Your Information

We use your information strictly to operate our rental business and deliver a great customer experience, including to:

  • Process and manage your coolroom bookings and rental agreements.

  • Coordinate delivery, installation, and collection of equipment.

  • Process payments and issue invoices.

  • Send essential booking updates, delivery confirmations, or service reminders.

  • Respond to inquiries and support requests.

  • Improve our website functionality, services, and customer experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to operate our business:

  • Service Providers: Payment processors, web hosting providers, and fleet management/delivery logistics partners.

  • Legal Requirements: If required by law, subpoena, or to protect the rights, property, or safety of Khaoz Rentals, our clients, or others.

4. Cookies & Website Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no internet transmission or electronic storage method is 100% secure.

6. Your Rights & Choices

Depending on your location, you have the right to:

  • Access or Correct: Request a copy of the personal information we hold about you or ask us to update incorrect details.

  • Opt-Out: Unsubscribe from marketing emails at any time using the link at the bottom of the email.

  • Delete: Request the deletion of your personal data, subject to legal and financial record-keeping obligations.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page will indicate when the latest revisions were made.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

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